Tips For Finding Great Child Care
Safety for our loved ones is a huge priority at Care.com, and for parents everywhere.
But don't take it from me! Dee Z., our director of product management, wanted to share her tips for finding a babysitter with you -- because she's not only a Care.com staffer, but also a client.
~ Sheila
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When my daughter was a baby, my nickname was "Safety Dee." I was the one who sent in the product registration cards, put up the safety gates at three months, never left the baby on the bed, and pored over recall notices. It's been about five years now since someone called me Safety Dee, but I like to think I've hung on to some of those good habits and let go of those slightly compulsive ones. With a reputation like that, many of my friends still can't believe that I use an internet service to find child care. But, for me, finding good child care anywhere (online or otherwise) is all about the vetting process.
Sure, I work at Care.com, but I'm writing to share my experience as a Care.com member and a mom -- not as an employee. Since joining Care.com, I've found four great babysitters in the past 18 months: a wonderful exchange student, who moved home to Germany; a fantastic occasional sitter on her way to med school; an afterschool sitter about to become a mom herself; and, my latest babysitter, a college freshman about to spend her whole summer entertaining my kids and keeping them safe.
I think one reason Care.com has worked so well for my family is that I have an extensive vetting process. It looks something like this:
1. Look for the right match
First, I post a job and then review applications and profiles with a few key things in mind. I know my kids are high energy and love sports, so I usually look for a student who is energetic and plays sports. Everyone is looking for something slightly different, and the key is not to compromise your priorities. Once I've sent some messages and narrowed the list down to two or three people, I move on to the next step.
2. Run a background check.
No, they don't catch absolutely everything, but they're included for free with the service and do provide some good initial insight and details. The second sitter I hired actually failed her background check, but thankfully I was able to look at the details right on the site and found out it was for a speeding ticket when she was 18 years old. Not a showstopper for me.
3. References
Check references and ask a bunch of questions. I always ask the reference why that sitter doesn't work for them anymore. I also ask if this was their "best" sitter ever, and about how the sitter handled changes of plan, bad behavior, emergencies, etc.
4. Quality time!
The final thing I do is spend time with the sitter. In addition to our initial meeting, I try to schedule at least 8 to 10 hours of sitting when I will be around. (Ok, so maybe there is still a bit of over-the-top behavior in my parenting… “Safety Dee” isn't completely gone. :) I try to work from home or plan to organize, clean, cook, and do other random things around the house. This gives me the opportunity to watch the kids and the sitter interact and it gives the sitter a chance to see how I behave around the kids as well.
As I wrote this note, I'm back at the office and my new sitter is with my daughter for their first day out alone together. So far, I've only called once and sent two text messages -- not bad! By next week, I'll have full confidence in her ability to handle any situation that may arise. Care.com did a great job of connecting us and giving me to the tools to get through the first few steps in my process, but the key for me is really getting to know someone so I can feel comfortable and secure in the fact my kids are safe and having a good time.
