"Exceptionally alone." That's how Rodican Bonn felt at times when taking care of her 92-year old father, Papa Joe.
As one of three siblings with no children of her own, Bonn moved her father out of an assisted living facility and into a new home for the last years of his life. She also moved to a new neighborhood in East Hartford, CT., to be closer to him. She knew she needed help – and she turned to Care.com.
I have to tell you how I heard Bonn's story. This holiday season, among all the cards from friends and family, there was a card from Bonn, thanking our company for what we do. It floored me. To think that during the stressful holiday season and still mourning the loss of her dad, she took the time to send us a picture of Papa Joe was very humbling. She has since told us more about her experience with Care.com and is letting us share it with you.
To be honest, she didn't find the perfect caregiver right away. But when she called our Member Care department to complain, she was reassured that she could find someone better. "In life, it's so important to be able to say it, have someone to listen and not be judged. Care.com was not going to be able to come into my home and manage the caregiver, but having someone who is willing to listen, that is empowering," Bonn says.
In a short time, Bonn found a new caregiver, Garry, who would dress Papa Joe like his twin -- and another wonderful aide, Michele, who Bonn became friends with on her days off. Suddenly Bonn wasn't so alone in the caregiving process.
Papa Joe has since passed away. And we at Care.com are using this story as our inspiration for helping millions of families just like Bonn's. We knew this was why we were working so hard, but it's a great reminder of the real heartache families are facing – along with the comfort we can provide.
Over the years, we've learned that sometimes the hardest part of finding care is knowing where to start. Because of this, we've launched a senior care referral service to help you get started. You can speak to an advisor by calling 855-490-8652. I hope we can help more families, the way we helped Bonn's.