As an online, tech company, the team and I don’t have the luxury of being face-to-face with you, our members, on a daily basis. Some of our team stares at html code, the behind-the-scenes of our site, for a good part of each day. Other employees research new features in the hopes of making it easier for you to find care for your family. Still others try to find ways to get out the word about our site. Member Care is talking to you on the phones, and our social media team chats with you on Facebook. But we don’t get to be face-to-face with you!
As you can see from the photo album of our old office, we surrounded ourselves with our family members, friends, and pets. Looking at all the familiar faces, I thought that it would be great to have pictures of the families we help. This Eureka moment led to the creation of our Care.com member wall!
We hope to inaugurate the new wall as early as today with a photo of one of our families. It’s easy: send a picture of you or your family to firstname.lastname@example.org, and we’ll post it. We’ll revisit the wall, and I’ll share with you its growth.
Finally, each week, I tell you a little bit about what’s going on in my life and in the Marcelo family – I want to hear from you this week! After you send us your pic, leave a comment on my blog: do you scrapbook? Have your own photo wall? Or do you keep all your pics in online photo albums?
I look forward to seeing you soon on the walls of Care.com!