You don't have to be a top executive or a celebrity to consider hiring a personal assistant. These days, personal assistants are becoming more and more common—especially in families where both parents have full-time careers—and are available in a variety of roles and job descriptions.
Here are just a few of the types of Personal Assistants available and which kinds of help they generally offer:
- Executive Assistant
An Executive Assistant is generally an administrative person who works within a company as both receptionist and office manager to a VP or higher. Executive Assistants manage the executive's schedules and calendars, run errands related to meetings and events (such as lunch orders and catering), and research and book travel arrangements, among other duties. The important difference between an Executive Assistant and a Personal Assistant is that an EA is hired by the company, not the individual, and generally works on a 9 to 5 schedule.
- Personal Assistant
Depending on the employer, a Personal Assistant's job description can range from that of an Executive or Administrative Assistant in a traditional business sense (but outside the office) to that of a "handler" in the celebrity sense, where the personal assistant is the beck-and-call "right hand" to their employer. Personal Assistants can perform duties as varied as those of a travel planner, general "gofer", public relations rep, schedule manager, agent, social secretary, and more. These details should be worked out in advance between employer and interviewee, and should include a laundry list of tasks and expectations on performance. Traits to look for are tactfulness, organizational skills, diplomacy, impeccable judgment, self-motivation, and resourcefulness.
- Household Manager
Personal Assistants for non-celebrities are also known in some circles as Household Managers, and are expected to do everything from errand running to bill paying so that their employer can focus on the tasks most important to their career(s). A Household Manager is generally a personal assistant for couples or families in which both adults work full-time. They are responsible for matters related to both family and professional life, and will generally act as liaison between the two parents, between parents and teachers, and between parents and other "hired help", including: pet sitters, gardeners, contractors, and others. A few agencies now exist through which you can find a Household Manager, and soon you will be able to find these and other home care providers through Care.com!
- Social Secretary
Hired by diplomats, politicians, and executives to help navigate the ever-disappearing line between personal and professional life, Social Secretaries are responsible for handling social correspondence, lunches, and other events, as well as remembering names, birthdays, relationships, and other vital information for their employer's contacts. Social Secretaries also plan and host events, dinner and cocktail parties, and, like professional event planners, ensure that all details are in order and that things go smoothly from beginning to end. (The White House generally employs several social secretaries at a time!) For the rest of us, especially those whose careers include a lot of social activity or entertaining, a Social Secretary can be most helpful in getting through life with poise and grace.
While it's a widely accepted practice to ask your babysitter or nanny to perform a few of these tasks in addition to child care—especially if the babysitter or nanny is interested in making more money or working longer hours—the conversation should be broached early on in the relationship. You should also ask yourself what is more important to you: Do you want your babysitter or nanny focus on the wellbeing of your kids? Or is it more important that they focus on helping you maintain your household and relieve you of some personal errands?
So, where do you draw the line? And when is it considered asking too much? Use my checklist below to find the right balance, and to decide whether or not you should hire a personal assistant in addition to your babysitter or nanny. Either way, you should always discuss tasks and expectations upfront in the interview for any position, and if your needs change after the nanny, babysitter, or other assistant has been hired, be sure to sit him or her down and discuss whether or not they're interested in performing the additional work and what additional payment they require.
OK to expect:
- Light cleaning and dishwashing
- Picking up after kids and pets
- Mail retrieval
- Watering plants
- Some cooking
- Taking phone messages
- Drop off/pick up kids at school and activities
Not OK to expect:
- Laundry
- Heavy housekeeping
- All administrative duties
- Managing other household staff (dog walkers, gardeners, contractors, etc.)
- Grocery shopping
- Errands (dry cleaning, etc.)
- All cooking (hire a personal chef or meal delivery service!)
Do you have experience hiring a personal assistant? Or have you asked your babysitter or nanny to help out in this capacity? Share your thoughts with the Care.com community by leaving a comment!
Cheers,
Sheila

I think it is okay to ask a Nanny to do laundry. Laundry is such a cumbersome thing for our family and without help I would be doing it all weekend long. Instead, our Nanny does one load a day. It seems to be working for us and her.
Posted by: cheryl | January 15, 2008 at 12:46 PM
i think its NOT ok for a family to expect laundry done by a nanny unless asked and agreed if paid a bit more. Laundry+housework+kids is a bit much as it is.
Posted by: me | January 17, 2008 at 09:55 PM
i think doing being a nanny you get paid enough . to maybe do laudry. sometime maybe but its hard to .do laudry and cook and watching kids . is always hard to do all . i did its for a nanny job for 6 of my cousins and it was really hard to do all for 6 kids and keep up the house work too .
Posted by: teresa | January 18, 2008 at 06:03 PM
I am an experienced nanny with several yrs. of experience. It is not ok to expect the nanny to do laundry, housework, or family cooking as a matter of course. In addition, it is not ok to pay a nanny $5.00 an hr. or even $10.00 per hr.
I saved a child from choking once while I was a nanny. I perfomed the Hemlick on him and that saved him from choking. Had I not been right there with him or had I been distracted with housework, laundry, etc. he would have either died or had brain damage. Without oxygen the brain begins to sustain brain damage within 4 minutes, yes, 4 minutes. I hope the lady, who thought it was ok for the nanny to do laundry to think about that. And all the other parents out there wanting to hire a nanny and expect them to also be a housekeeper, cleaning woman and/or family cook to also give pause and think about that.
Posted by: Gail | January 21, 2008 at 01:09 PM
I wish care.com would have a category for 1-time or short term personal assistants, as well as recurring situations. For example, when hiring someone to come to your home to help with party preparation, getting rid of clutter, getting organized, help with packing for a move, household cleaning, etc..
Posted by: anonymous | January 26, 2008 at 07:36 PM
I am so excited that Care.com will soon have a forum for Personal Assistants/Household Managers. I have over 10 years of experience caring for children and elderly adults, but I've found that financially I must maintain an "office job" as well. My organizational and proactive personality are perfect for administrative assistant jobs, but I'd love to add to that the one-on-one interaction of nannying. For a busy family with two parents workings outside the home and multiple children, it really is the only option. If hired as a household manager (and compensated accordingly), I would be happy to do most any task, including laundry, bookkeeping, child care, errands, etc.
Posted by: Heidi S. | January 26, 2008 at 11:07 PM
If the nanny and laundry duties do not conflict, I would think it would be OK to do laundry. We only need a nanny for school pickups and afterschool activities. For someone wanting a full-time position, additional duties during the school day such as laundry, filing, organization projects, and picking up after kids would make it possible to create a full-time position.
Posted by: Jennifer | March 07, 2008 at 03:50 PM
I'm a 39 yr. experienced Nanny, caring for 4 siblings, doing laundry, cooking, cleaning, etc...While pre-occupied w/mundane chores instead of caring for the children, the 5 yr. old took his 3 yr. old sister w/long blond hair into her bedroom and cut off all of her hair...Where was I?...Preoccupied!!! w/mundane chores for $5.50 an hr, 44 hrs. a week and hired from Care.com...Nannies shouldn't be doing anything outside of caring for the children unless paid more...Children are our priority, not housework for pennies!
Posted by: Melody | September 05, 2008 at 08:50 PM
We have an "english nanny" - from out years in London and the rules are simple there - ALL things kids related. So our nanny does the children's laundry, children's tidying, children's cooking and children's shopping. If it does not involve a child, she does not do it. We have 4 boys under 13, she has been with us 8 years and we religiously follow that rule. As we've only had 3 nannies in 13 years - I think this works pretty well.
(At the end of the day, what are they doing when everyone is in school?)
Posted by: Margaret Smith | September 07, 2008 at 03:53 PM
As hiring a "Nanny" is a fairly new phenomenon to the middle class world, the rules of protocol are often misinterpreted or simply unknown. I would suggest using Care.com's guidelines in order to come up with a fair and reasonable hourly rate and job duty specifications. Nanny's are solely dedicated to the direct care of the child or children in a household. They are not Housekeepers, Maids, Dog Walkers, Gardener's, Social Secretaries, et.al. Those jobs should be specifically reimbursed or additional hourly wages increased accordingly. It's interesting when you do sit down and figure this out, you realize just how underpaid the "stay at home Mom" is and that there is value to each & every task! Be gracious when hiring someone to come into your household by compensating them fairly for the tasks you have asked them to perform. If they "walk the dog" for instance, then that is worth $15-20 extra a day which is what it would cost to hire a dedicated dog walker. If you hire a cleaning service once a week, that would cost you $100 & upwards, depending on the size of the home as well as the overall condition. (Cleaning Services ARE NOT Maids who pick up after you & maintain your day to day messes, etc.) So if you break out the $100 by 5 days, then another additional $20 a day should be added.
Do not take advantage of a person's time & dedication by overloading them with chores or tasks without compensating them for it. Remember that most often, you are not offering health benefits or other perks that person would receive elsewhere. If you want the best quality childcare, then expect to pay accordingly. Hiring a teenage babysitter for a nite out is NOT the same as hiring someone to responsibly care for your child safely both in AND out of the home. Nanny's are more than just babysitters. They are direct influences in shaping the behavior and development of your child on a day to day basis while you are not there. That seems to be the most important consideration in engaging a person to care for your child and far more important than just getting the laundry done.
Posted by: Jane | September 08, 2008 at 10:12 PM
Jane is right on, It is one thing to do things that are child related it's another to expect anything else unless your willing to compensate fairly
Posted by: Tina | September 13, 2008 at 03:43 PM
i was reading some of the personal comments and one of the ladies who said it's not ok to do laundry because one of the kids baby she was looking after was choking while she was doing laudry, well as a mother who raise 4 kids and still helping with my grand kids first why was the baby choking was she or he eating something if so you should have know as a nannie or baby sitter not to leave that child along eating and as a mother we still have to work around our kids doing house work. and any good mother or nanny should know that and most of all alway pay attention to your child even if he or she is not your
it's a baby pay attention pay attention
Posted by: Brenda Appleby | September 16, 2008 at 01:35 AM
I think if the family has a good relationship with the nanny and thinks she can handle this extra job and is compensated, it's alright as long as both parties agree on conditions.
Posted by: Nancy Saunders | September 22, 2008 at 04:19 PM
I have been a Nanny for 15 years, and a Mother for 8 years. I agree with the person who posted about only all-children related chores. I do pick up children's toys, do mine and the children's dishes,the children's laundry. Sometimes I will throw a load of towels in if they are right there, or load and unload the dishwasher and put the rest of the dishes in if they are in the sink. I have noticed that people are naturally lazy and the more that I do for them when I have extra time, the more they depend on me to do or expect from me. As someone that is in the house most of the time it is hard for me to not pick up a mess that I see. They see it as me doing them a favor not as me doing extra chores. It is very easy to get taken advantage of and us people pleasers go right along with it.
Posted by: Sarah Albers | September 23, 2008 at 09:42 AM
I am no longer a Nanny because I got tired of attempting to communicate to parent's I worked for that children are MY first priority. The families that I have "gone through" wanted to focus on laundry, dishes, lawn maintenance and even training a puppy! I work at a coffee shop now and I'm much happier making $7.40/hr than being undercompensated and resentful as a Nanny.
Posted by: Courtney | September 23, 2008 at 10:49 PM
I think it's a great help to the family and organization of the children's lives if the nanny helps alittle with house chores. I'm WAY too big of a neat freak to let dishes sit or laundry sit. I have found it best to do dishes while the kids are eating at the table in front of me, or doing laundry while they nap. Ofcourse I also agree the terms of what the nanny is responsible for should be set up front.
Posted by: Jennifer. R. | September 24, 2008 at 05:30 PM
I am also a nanny, I've been a nanny for 24 years, was a nursery school teacher for 7 years before that. I agree with most of the comments, that it's o.k. for the nanny to do the children's laundry. I also will empty the dishwasher and help the children clean up before the parents get home. I do not agree that the nanny should do the family laundry, cleaning and cooking while the children are taking a nap. The nanny also needs their quiet time, to have the energy to take care fo the children when they wake up. I agree if the children are in school they should take care of the laundry, cleaning and cooking but they should also hire a housekeeper/nanny. :o)
Posted by: Janny | September 27, 2008 at 11:41 AM
I have worked as a nanny for almost two years now and my job has changed a lot since I started. When I was hired we agreed upon a set amount of duties as well as being told it would be rare I was responsible for all of the things. Needless to say, as time went on my employer asked for small favors and as I was trying to be helpful I agreed. This is an ongoing thing now and I am a little tired of feeling like her personal assistant! I have no problem tending to the children and things relating to the children, but find it a bit rude to ask me to clean up after the things she was too lazy to do when she was home.
Posted by: Liz | September 29, 2008 at 04:11 PM
I was a nanny and I did more than expected of me. I did laundry, bed, changed the beds once a week, dishes, etc. They told me I was the greatest. I also took care of two girls and still they told me to go. Why, I will never know? And I was the greatest - I thought I was.
Posted by: PAULINA GONZALEZ | October 01, 2008 at 08:54 AM
I am a nanny for three kids, all under 3 years old with, the two oldest have developmental disabilities. The youngest is 9 months old. I answered an email for a full-time nanny from 7am-3pm. I started in June working 7am to 5 or sometimes as late as 6:30pm. In July the mother changed my hours to 6am until 6pm sometimes even later. I wash, dress and feed all 3, put 3 year old on bus in the morning, clean family dishes from night before, take out trash, sometimes do laundry, clean bathroom, and prepare family meals occasionally. My hours range from 55 to almost 70 hours per week and I get a salary of $400 per week. I just had to ask for a raise, and I got a $50 a week raise. Also my employer changed my pay day from every Friday to every other Friday, and sometimes I don't get paid on time, and have to wait 2 or 3 days after, or get part of my pay. I had to drive kids to grandparents home in Brooklyn, NY for free one week and then was offered $40 to take them again and pick them up two days later. I keep the kids on weekends at my house when the parents need me to, and get $200 for the whole weekend. When I calculated my hours, I realized I was making well below minimum wage. I feel stressed out and taken advantage of lately, and just want to quit with no notice. I have had other offers, but I feel an attachment to the children and don't want to leave the mother high and dry. I don't know how to explain to her and her husband how I feel. I think every nanny should have a clear and concise contract. I was not given a contract at all. I keep hearing that they can't afford to pay me more, but the wife is constantly and compulsively shopping. I just want to go back to retail.
Posted by: Nicole | October 05, 2008 at 10:34 PM
I have over 11 years of experience, but I never got to get my license because, as a young teenager, I was irresponsible and my mother did not take care of it. So therefore, I can't drive until next December (not this coming one). Its very hard to find a job even though there are a lot in my area. Why can't parents just drop their kis off at my house and pick them up?
Posted by: Sara Ward | October 06, 2008 at 10:50 PM
I'm 59 years old and I have babysat my grandchildren and various neighbors children for the last ten years. However, I owned a daycare center and trained nannys to work in the homes of clients.
Our philosophy was that the nanny was responsible for the total care of the child. A part of that care, in our estimation, was to be sure that the parents were kept well informed as to whatever went on with the children, and doing laundry and preparing the evening meal before leaving was a part of what we trained them to do.
I had five children of my own and I trained the girls to perform in such a way as I would have wanted someone to care for my children. I wasn't giving my children away, but I had to work. That meant that the nanny was an extension of me...and I wasn't to be cut out but assisted in being a good parent.
I am delighted that care.com will be implementing a personal care assistant. I've since been to school and obtained my associate degree in Business Administration with a concentration in accounting. I'm qualified to work in an office, but being an older woman, it is difficult to find that kind of work. I love working with children and families.
Posted by: Nancy Korb | October 07, 2008 at 02:28 PM
I just recently became a nanny, though I've babysat for many years. I do light housework while the child takes his nap. It's nothing big, just unloading the dish washer, watering plants, etc. They have a maid that cleans a few days a week so there's really not much to clean up anyway. I don't mind the extra work as it keeps me busy while he naps. If I do have to run errands outside of the house or take their kid somewhere they pay my gas mileage so I feel that's fair as well. I just think things should be decided in the beginning so the parents and the nanny know what they expect.
Posted by: Amanda | October 08, 2008 at 03:15 PM
Nannies are not only Mommy substitutes. A Mother's Helper might be, but a Nanny is more like the Governess of old (Remember Mary Poppins?). We are usually college educated with degrees or at least many semester hours in Child Development, Nutrition, Early Childhood Education & in my case also Sign Language & Applied Scholastics. I'm a Parenting Educator & the Parents for whom I work expect my expertise in many aspects of Child Rearing, Nutrition, Education etc. They also expect me to be constantly learning & reviewing & up-dating my education & keeping track of the latest research & informing them as I come across new information.
If all they wanted was for the children to be "watched over" they could hire an inexperienced teenager or drop them off with a neighbor or family member who also has kids with whom they can just "play" all day. Or they'd simply hire a housekeeper/maid & tell her; "BTW keep an eye on the kids while your cleaning."
It's specifically because of our vast education & eventual experience that most Mom's want to have a Nanny who's securely focused on all things child related & who is in a constant teaching mode always seizing opportunities to teach & encourage development & growth of their child. The parents consider the well being as well as a the development & education of their child to be tantamount. They want the most highly educated, knowledgeable & experienced person they can find for that "mission".
Menial chores can be done by any teen or uneducated laborer & is certainly not on what they'd waste a Nanny's wage. It's why Nannies pay reflects that of any College Educated post as an exec. in any company or that of a teacher in any school except your child in getting individual education as opposed to being herded into a class room (one size fits all) setting (which should be more of course) but never would a family hire a "Nanny" for minimum wage or to do menial labor unless they are not interested in the EXTRA attention specifically for their child that only a true Nanny can provide. It has been my experience that most Families who hire a Nanny consider their children their most precious charge deserving of undivided attention & not merely an after thought to glance over at while doing housework.
Posted by: Mz Stefani | October 09, 2008 at 12:45 PM
I used to work full-time as a nanny for a family with three children. My main job duties included all of the necessary childcare tasks and also included light housekeeping. This was the agreed upon arrangement, but I soon found that the more I went above and beyond what the family asked of me, the more they took advantage. I soon found myself taking care of the children, the errands, the grocery shopping, dry cleaning, laundry, cooking all meals, and all housekeeping duties. It got to be too much and I felt that it was taking away from the children. I addressed this with the family, and they were astonished to find that I didn't absolutely love washing their underwear. I soon parted ways with the family so that I could finish school and obtain my degree. They have since found a wonderful nanny that is perfect for their family, but they are much more cautious about what they ask of her. In this instance, they desperately needed a personal assistant or household manager. I think some families find themselves in this position because they are not at home to see what tasks their nanny is actually performing for them, and may not realize how much work is actually getting done in a day.
Posted by: Britany | October 17, 2008 at 02:08 PM